FAQ

QUESTIONS ABOUT ORDERS OR PRODUCTS
Please send me a WhatsApp / Telegram / SMS or voice message with a callback request and all important information about your order. I'll get back to you ASAP.
 
+49 (0) 179 93 99 544
or email to:
hello@lettaufashion.de
 
EXCHANGE
Are you dissatisfied with the item? No problem. You can either return or replace it.
 
Please send the items back to:​
LIESA MARIA LETTAU
KARL-MARX-STR. 218
12055 BERLIN
G E R M A N Y
 
I will send a refund at the beginning of the month after the item has returned.
Contact me at hello@lettaufashion.de for any questions about your return.
 
Do you offer international delivery?
Yes, I ship worldwide with Deutsche Post / DHL
 
How do I return an item?
Please follow the instructions above or contact me at hello@lettaufashion.de. I will help you return or replace the item.
 
What is the return policy?
I accept returns if you are not satisfied with the item. But I am also willing to exchange the item. Please also read the Right of Withdrawal section in the footer menu.
Can I get a refund for custom made items?
Depending on the type of customization, there is an option to return the item and get a refund of the item price. Any additional costs will not be refunded. Items with very specific customization will not be refunded either.
 
How can I track my order?
I send goods within Germany and the EU with Deutsche Post BüWa. There is no tracking provided. For goods outside the EU I use DHL / Deutsche Post Warensendung. You will receive an email with the tracking number.
 
How can I contact the courier?
You can contact Deutsch Post / DHL directly or contact me and I will help you track the order
 
What delivery options are there?
I ship with Deutsche Post / DHL. For express with UPS contact me in advance. Express orders are at around 30 - 50 Euro.
Which size suits me best?
Please see the description on the product page. If you are unsure just leave your measurements in the comment box at checkout.