FAQ

Have any questions or concerns? I can help!

Please send me a text or voice message with a call-back request including all crucial information about your order. I am not always able to pick up the phone.

 

​Text me or add me to WhatsApp

+49 (0) 179 93 99 544

or send me an email to:

hello@lettaufashion.de

 

RETURNS

You are unhappy with your item? No problem. You can either return or replace it.

 

Please send the items back to:

LIESA MARIA LETTAU

KARL-MARX-STR. 218

12055 BERLIN

G E R M A N Y 

 

I will send you a refund at the beginning of the month after your item returned.

Contact me at hello@lettaufashion.de if you have any concerns or questions about your returns.

IF YOU PREFER TO EXCHANGE YOUR ITEM

PLEASE CONTACT ME VIA EMAIL FIRST!

 

 

FAQ

 

Do you provide International delivery?

Yes. I ship worldwide with Deutsche Post /  DHL

 

How do I return an item?

Please follow the instructions above or contact me at hello@lettaufashion.de. I will assist you to return or replace your item.

 

What is your returns policy?

I accept returns if you are not happy with your item. However, I am also willing to fix the item to fit you and send it back to you or exchange it.

Please also read  Right of Withdrawel.

Can I get a refund on customized Items?

Depending on the type of adjustment there may be the option to return the item and refund the item price. Items with very specific adjustments may not be refunded and all additional costs will not be refunded.

 

How do I track my order?

I ship with DHL Warensendung International / BüWa

A tracking number will be provided for shipments outside the EU. You will receive an email with your tracking number.

 

How can I contact your couriers?

You may contact DHL directly or contact us and we will help you trace your order

 

What are your delivery options?

I ship through Deutsche Post / DHL

Which size fits me best?

Please check the description on the product page